Frequently Asked Questions
Everything you need to know about your Mandarina Duck shopping experience.
How can I track my order status?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the return policy for Mandarina Duck products?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unused, and with all tags attached to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods such as Apple Pay and Google Pay for a secure checkout.
Are Mandarina Duck products covered by a warranty?
Yes, all our products are covered by a 2-year legal warranty against manufacturing defects. Please retain your proof of purchase to facilitate any warranty claims.
How should I clean and maintain my bag?
Care instructions vary by material. We recommend using a damp soft cloth for nylon items and specialized leather cleaners for our leather collections. Avoid direct exposure to heat and moisture.